Aviashun is dum

Payback's a biatch !

As I work for a major aviation company (who has seen fit to give away most of our products to the competition) I sometimes get the opportunity to practice 'customer service'. It's a good thing too as what with all those PC seminars and videos we've had to take. The majority dealing with 'customer service'.
One of our competitors called me just now. By accident. Seems they are having a problem with some of their customers who are having issues with some aviation matters.
It may be a fine line (it's not), but we don't sell a product. We sell a service. This competitor does the exact same service, but......using a product of ours to do it. Did I mention we don't sell products? We don't. We gave it to them. Didn't think anyone would have the gall to use it to compete with us.
Silly us.
So he calls, very worried. Seems they are about to lose an important customer because of some technical issues. He called me for help.
I'm not involved in customer service, or solving issues for clients. But in this case, I was more than glad to help.
Sometimes voicemail hell has it's place. As it is employed here, honed to a fine art, I saw no reason not to employ it here.